We’re excited once again to lend our name to the Merrimack County Savings Bank Rock ’N Race. The Rock 'N Race is a 5K walk or run road race dedicated to supporting patients at the Payson Center for Cancer Care at Concord Hospital. 2012 marks our fourth consecutive year as headlining sponsor and our ninth year of participation.
This year will be the 10th anniversary of the founding of the event, so we have decided to contribute something extra. For every new “like” we receive on our Facebook page from now through July 1, we will donate $1 to the Payson Center for Cancer Care. Every contribution helps to ensure the highest quality medical care, treatments and support services for cancer patients. If you have not already done so, please “like” us today and encourage your friends to do the same.
Last year Concord Hospital invested nearly $300,000 in supportive programs for people with cancer and their families. These funds came directly from sponsorships and Rock 'N Race contributions. The supportive programs consisted of educational components as well as financial and nutritional counseling, spiritual care and even items like wigs for patients who could not afford them. Approximately $1.25 million in charitable cancer care was provided by the hospital to 295 individuals.
A Home Equity Line of Credit. Imagine what you could do with it.
2.75% APR* Fixed for 2 Years then PRIME + 0%
A home equity line of credit from The Merrimack is a smart way to finance your home renovation project, addition, appliance upgrade and just about anything else you can envision.
To learn more, visit:
*Introductory Home Equity Line of Credit rate (owner occupied) of 2.75% Annual Percentage Rate (APR), effective February 13, 2012, is fixed for the first 24 months of the loan. The introductory rate will adjust at the end of the second year and monthly thereafter to the Wall Street Journal (WSJ) Prime Rate, plus 0% with a maximum of 18% APR. If you make only the minimum required interest-only payments, a balloon payment for the outstanding balance will result at the end of the 10-year term. The maximum combined loan to value is 80%. No closing costs. Limited time only. Subject to change without notice. $50 annual fee, waived for first year. An early termination fee of $600 applies if the line is closed within the first three years of the draw period. This product is not intended for properties currently for sale or to be sold within the next six months. This offer is for new home equity lines of credit only and is limited to 1-4 owner occupied properties (including condos) and vacation/2nd homes. Subject to underwriting approval.
What You Can Do to Protect Your Identity Now
The key to protecting yourself from identity theft is to be proactive.
The sophisticated digital world we live in has made communications, transactions and information exchange easy. But despite such great progress, these advances have also given rise to new ways for people to capture your important personal data.
Identity theft is the crime of stealing someone’s personal information for the purpose of using it fraudulently. Items such as social security numbers, credit card numbers, bank account numbers, usernames, passwords and medical records are often targeted. It is important to keep close tabs on this information and never share it through regular email, private messaging or on social media sites.
Common fraudulent activity can include the opening of new credit card accounts, taking out loans in the victim's name, stealing money from financial accounts or using available credit.
Fortunately, there are preventative measures you can take. Start by adopting these simple security techniques to protect your identity online:
- Use complex passwords, such as those that combine 14 or more alphanumeric characters
- Keep your password confidential by not sharing it
- Have a unique password for every application
- Never select the “save my password” option
- Ignore unsolicited requests for information
- Do not open unknown or unexpected email attachments
- Avoid downloading “freeware” such as games, greeting cards or social networking applications
- Never complete a pop-up form
- Always report suspicious activity
For more information about how to best protect yourself or to report suspicious activity, be sure to visit the Consumer Protection and Anti-Trust Bureau/NH Department of Justice.
Meet Our Call Center Customer Service Department
The Call Center Customer Service Department at The Merrimack responds to customers’ requests when a trip to the bank is not possible. Whether we are checking a balance, making a transfer or increasing a withdrawal limit, we go the extra mile to guarantee our customers’ needs are met. Merrimack Style is connecting with a local, experienced professional who is ready to help.
Our Call Center is staffed by Victoria Harrington, Heather Hale and Pauline Nadin, who are all customer-focused, experienced and committed to “answering the call” for all of our customers.
Victoria (“Tori”) Harrington has been with The Merrimack since 2007, first to provide temporary assistance but she was quickly promoted to the teller line at our main office. In September 2011, Tori was promoted again to Call Center Customer Service Representative. When asked about the most rewarding part of her job, she said, “Working closely with customers to find solutions to their question. I feel especially rewarded if I can transform any confusion that may arise into a positive experience.”
Heather Hale began with The Merrimack in February of this year. Heather’s previous experience at the J.Jill call center in Tilton has made for a seamless transition. A typical day for her includes “answering any and all incoming inquiries customers may have.” The most rewarding part of the job for Heather is “ending a conversation with a customer knowing that I have helped them.” She continued, “It is very important to me to serve our customers whether it’s with the best of my knowledge or putting them in touch with a specific department manager and to leave things on a positive note.”
Pauline Nadin has been with The Merrimack for more than six years. Pauline has mastered the art of keeping a reassured tone especially while interacting with our customers. She states, “I would say the most rewarding part of my job is when I am able to help a customer avoid or prevent fraud.” When asked to elaborate, Pauline continued, “For example, if a customer calls to inquire about a certain amount of money being wired to him [or her], I ask a series of questions to ensure the money is from a legitimate source. These instances are different on a case by case basis, but it is important to make sure customers are aware of possible issues so that we can stop the fraud before it happens.”
Tori currently resides in Manchester and is celebrating her 30th wedding anniversary this year. Heather resides in Northfield with her husband and two dogs. Pauline lives in Belmont with her husband, cat and dog.
Merrimack Style is Giving Back:
First Lady Michelle Obama Visits the Penacook Community Center, Commending Them for Promoting a Healthy Community
The Penacook Community Center (PCC) was nominated as one of the organizations to be granted a visit from Michelle Obama by the Foundation for Healthy Communities. The White House staff carefully vetted all nominated programs before selecting the PCC to exemplify the sentiment behind Let’s Move.
Linda Lorden, SVP of The Merrimack and President of the PCC Board, expressed her feelings about meeting our First Lady, “It was a wonderful experience. Her passion for the Let’s Move initiative and the impact it has on today’s children was evident.” Linda continues, “It was a privilege to have been given this opportunity of a lifetime.”
Following the visit, Mrs. Obama’s office invited the PCC staff and families to be her guests at the White House Easter Egg Roll on April 9.
Read more about Mrs. Obama’s visit here »
For more than 57 years, the PCC has provided safe, healthy and constructive recreational opportunities for children, teens, adults and seniors in Boscawen, Canterbury, Concord, Loudon, Penacook, Salisbury and Webster. The Merrimack is proud to support the PCC. Most recently, the bank has sponsored three youth-focused programs: GEAR Up for Success which advocates early avid reading among children; the PCC Jr. Planters which encourages kids to engage in hands-on gardening; and Junk 2 Funk which provides education on the importance of recycling and conservation.
Concord-Merrimack County SPCA Planning New Quarters
The Merrimack recently pledged $50,000 over three years to the Concord-Merrimack County Society for the Prevention of Cruelty to Animals in support of its campaign to finance a new facility at 254 Silk Farm Road in Concord, NH. Plans include doubling the capacity for animals in need, having proper space for isolation and quarantine, adding a medical treatment suite and multi-purpose rooms for on-site humane education and new pet-owner programming.
For 100 years, the Concord-Merrimack County SPCA has been dedicated to caring for abandoned and homeless pets, protecting and advocating for pets in need, and promoting the humane treatment of all animals.
The SPCA helps over 1,500 animals annually, providing food, shelter, medical care and a chance for a new home. The organization’s pet adoption, pet food pantry and humane education programs collectively touch the lives of several thousand children, adults and families each year. To learn more, please visit http://www.concordspca.org.
13th Annual Friends Art Walk and Charity Auction – The Merrimack Stadium at the Grappone Conference Center
This year's event is Friday, May 18 at the Grappone Conference Center in Concord, NH and will feature art created by local artists plus other specialty items. An advance preview begins at the Art Walk in downtown Concord on Thursday, April 19. Art pieces are on display at a number of downtown businesses.
The Merrimack is lead sponsor for the auction that is scheduled to feature 18 storage benches designed by Friends Trustee and President of the Guild of NH Woodworkers, A. Robert Couch. These pieces have been assembled by members of the Woodworkers Guild in addition to community volunteers, making the benches truly one of kind.
Pictures of the finished pieces are posted on www.friendsprogram.org. Please contact Angela Sepela, Director of Development at 603-228-1193 or via email at email@example.com to learn how you can attend.
The Friends Program is a Concord-based non-profit agency that recruits, trains and manages volunteers to meet community needs. These needs include youth mentoring, emergency housing and providing resources for seniors and retirees to actively contribute to the community.
Don’t Forget to Check Out Upcoming Events by Visiting Our Calendar Regularly!
Be sure to check back regularly as we’re always adding new events.
Call toll-free 800-541-0006 or visit www.TheMerrimack.com to learn more
about The Merrimack and how we can help make a difference for you.